Privacy Policy
Learn how Duwun collects, uses, stores, and protects information when you use our digital presence platform.
Introduction
Welcome to Duwun.
Duwun is an all-in-one digital presence platform that helps creators, professionals, freelancers, entrepreneurs, and businesses build and manage their online presence through tools such as Link-in-Bio pages, Digital Business Cards, Forms, Appointment Booking, QR Codes, and related services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use Duwun.
By using Duwun, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information necessary to provide, improve, secure, and support our services.
Account Information
When you create an account, we may collect:
- Name
- Email address
- Username
- Password
- Phone number (if provided)
- Account preferences
- Authentication provider information
Profile Information
When you create a Duwun profile, Digital Business Card, Link-in-Bio page, or QR Code, we may collect:
- Profile name
- Business information
- Job title
- Bio or description
- Profile images
- Social media links
- Website URLs
- Contact information
- Public profile content
Form Submission Information
When forms are created or submitted through Duwun, we may collect:
- Names
- Email addresses
- Phone numbers
- Messages
- Inquiry details
- Other information entered into forms
Appointment Booking Information
When appointment scheduling features are used, we may collect:
- Appointment dates and times
- Contact information
- Notes and booking details
- Scheduling preferences
Payment Information
If you purchase a subscription or paid service, payment processing is handled by trusted third-party payment providers such as Stripe.
Duwun does not store full credit card numbers, card security codes, or complete payment credentials on its servers.
We may store:
- Subscription status
- Payment transaction references
- Billing history
- Invoice information
Usage Data
We may automatically collect:
- Browser type
- Device information
- Operating system
- IP address
- Pages visited
- Referring URLs
- Session activity
- Platform usage statistics
Cookies and Tracking Technologies
We may use cookies, local storage, analytics tools, and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve platform performance
- Measure usage
- Enhance security
- Detect abuse and fraud
Legal Basis for Processing (GDPR)
For users located in the European Economic Area (EEA), United Kingdom, or other regions with similar privacy laws, Duwun processes personal information under one or more of the following legal bases:
- Performance of a contract
- User consent
- Compliance with legal obligations
- Legitimate business interests
Our legitimate interests include:
- Operating Duwun
- Improving platform performance
- Maintaining security
- Preventing fraud and abuse
- Providing customer support
- Enhancing user experience
How We Use Your Information
We use information to:
- Provide and operate Duwun services
- Create and manage user accounts
- Publish profile content and pages
- Process subscriptions and payments
- Provide customer support
- Verify accounts
- Send service-related communications
- Improve platform functionality
- Analyze performance and usage trends
- Detect fraud and unauthorized activity
- Protect users and platform security
- Comply with legal obligations
How We Share Information
Duwun does not sell personal information.
We may share information in the following situations.
Service Providers
We may share information with trusted vendors that help us operate Duwun, including:
- Hosting providers
- Cloud infrastructure providers
- Payment processors
- Authentication providers
- Email delivery providers
- Analytics providers
- Customer support tools
Legal Compliance
We may disclose information if required to:
- Comply with applicable laws
- Respond to legal requests
- Protect legal rights
- Enforce agreements
- Prevent fraud or abuse
Business Protection
We may disclose information when necessary to:
- Protect Duwun
- Protect our users
- Investigate security incidents
- Prevent misuse of the platform
Business Transfers
If Duwun is involved in:
- Merger
- Acquisition
- Investment transaction
- Asset sale
- Corporate restructuring
User information may be transferred as part of that transaction.
Third-Party Services
Duwun may use third-party services to provide platform functionality.
Examples include:
Stripe
Used for payment processing and subscription billing.
Firebase
Used for authentication, infrastructure, storage, analytics, and related services.
Google Authentication
Allows users to sign in using Google accounts.
X (Twitter) Authentication
Allows users to sign in using X accounts.
Email Providers
Used for account verification, notifications, password resets, support communications, and service updates.
Hosting and Analytics Providers
Used to operate, monitor, secure, and improve the platform.
These providers may process information according to their own privacy policies.
Authentication Services
Duwun may offer account authentication through:
- Email and password
- Google Authentication
- X Authentication
When using third-party authentication services, Duwun may receive profile information that the user authorizes those providers to share.
The information received depends on the permissions granted by the user and the provider's policies.
Public Content
Duwun allows users to create public-facing content, including:
- Link-in-Bio pages
- Digital Business Cards
- QR Codes
- Public profiles
- Forms
- Appointment pages
Information you choose to publish may be visible to:
- Website visitors
- Search engines
- Prospective customers
- Business contacts
- Anyone who accesses your public Duwun page
You are responsible for the information you choose to make public.
User-Collected Information
Duwun provides tools that allow users to collect information from third parties through:
- Forms
- Lead generation pages
- Appointment booking pages
Users who collect information through Duwun are responsible for complying with applicable privacy laws and obtaining any required permissions from individuals submitting information.
In these situations, Duwun may act as a service provider or processor on behalf of the user.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve platform performance
- Measure usage
- Enhance security
- Detect abuse and fraud
Users may disable cookies through browser settings; however, some platform features may not function properly.
Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain accounts
- Process transactions
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Protect platform security
When information is no longer required, we may delete, anonymize, or securely dispose of it.
Account Deletion and User Rights
Users may:
- Update account information
- Correct profile information
- Delete account content
- Request account deletion
To request deletion of your account or personal information, contact us at:
GDPR Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
California Privacy Rights (CCPA)
If you are a California resident, you may have rights under applicable California privacy laws, including the right to:
- Know what personal information is collected
- Request deletion of personal information
- Request correction of inaccurate information
- Learn how personal information is used
- Exercise privacy rights without discrimination
Duwun does not sell personal information.
California residents may contact us regarding privacy requests at:
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from:
- Unauthorized access
- Disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet-based service can guarantee absolute security.
Security Incident Response
If Duwun becomes aware of a security incident affecting personal information, we will take reasonable steps to investigate, mitigate, and provide notice where required by applicable law.
International Users
If you access Duwun from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using Duwun, you understand and consent to such transfers where permitted by law.
Children's Privacy
Duwun is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When updates occur, we will revise the "Last Updated" date at the top of this page.
For significant changes, we may provide additional notice through the platform or by email where appropriate.
Continued use of Duwun after updates become effective constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have questions regarding this Privacy Policy or privacy-related requests, please contact us:
Duwun
- duwun1515@gmail.com
- Website
- https://duwun.ai
- Company Address
- Atlanta, GA, USA